Diennea S.r.l. provides digital marketing solutions. Our customers use our solutions to send personalized communications to their contacts (i.e. customers and potential customers). We ask our clients to send informational and/or promotional communications only to recipients who have consented to receive such communications. In addition, our customers must comply with all applicable laws, rules and regulations, particularly with regard to data protection and consumer protection.
Our customers must be able to demonstrate how and when each information type (e.g., email address or cell phone number) was collected (e.g., information regarding subscription to a newsletter service) and are invited to adopt a collaborative behavior every time Diennea S.r.l. carries out verification activities regarding a complaint concerning possible violations.
In every message sent using our solutions, our customers should include: i) Clear and simple indications (e.g. links) on how the recipient can unsubscribe from receiving future messages; ii) A disclaimer that clearly explains to the recipient the reason for receiving a specific message.
Diennea reserves the right to suspend or permanently block – and at any time – access to or use of the solutions provided to any customer who violates the above requirements.
How to report receiving an unwanted message?
If you believe you have received an unwanted message from Diennea on behalf of one of our customers, please fill out our abuse report form. All information you provide will help us to verify the report and identify the origin of the message sent. We will contact our customers to ensure that no unwanted messages are sent.