Data starts to tell a story when it is worked together
For Coop Consorzio Nord Ovest, the key was not to have more data, but to use it more effectively. With magnews and the support of Assist Digital, the focus was on this: building a single database, implementing dynamic segmentation, and making marketing faster, more autonomous and more relevant for members and customers.
In partnership with
How it started
Distributed databases without a single view of the member
Operational segmentation that is inflexible and difficult to implement
Complex processes that take a long time and offer little autonomy
"The ability to work independently on a comprehensive, integrated system enables us to communicate with our members and customers in a way that is truly meaningful."
A single database to drive marketing
The project focused on integrating the CRM with the platform, creating a single source of data on which to base segmentation, personalisation and activations.
Da qui, il team ha potuto passare da una logica operativa a una più strategica, basata su segnali, comportamenti e relazione continua.
Key steps
Centralisation of social data
Segmentazione dinamica attivabile in tempo reale
Dynamic segmentation that can be activated in real time
Data and activations working together
A single, activatable database
A common platform for all communications
Communications are more relevant
Messages based on behaviour and preferences
Faster processes
Campaigns and flows launched more quickly
And the results?
What can you learn from this story?
- Growth alone is not enough, processes and tools must evolve too.
- A good CRM is not just technical: it must be data-driven, targeted, and sustainable.
- Segmentation + multilingual capabilities + automation = effective international expansion.
Other case studies
Do you want to see how it works?
Discover how the platform can adapt to your way of working and support your operations, from channel management to communication automation.
You are a