Data starts to tell a story when it is worked together

For Coop Consorzio Nord Ovest, the key was not to have more data, but to use it more effectively. With magnews and the support of Assist Digital, the focus was on this: building a single database, implementing dynamic segmentation, and making marketing faster, more autonomous and more relevant for members and customers.

In partnership with

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How it started

Distributed databases without a single view of the member

Operational segmentation that is inflexible and difficult to implement

Complex processes that take a long time and offer little autonomy

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"The ability to work independently on a comprehensive, integrated system enables us to communicate with our members and customers in a way that is truly meaningful."

ALBERTO FRAU, HEAD OF CRM, LOYALTY & DIGITAL MARKETING – COOP CONSORZIO NORD OVEST

A single database to drive marketing

The project focused on integrating the CRM with the platform, creating a single source of data on which to base segmentation, personalisation and activations.

Da qui, il team ha potuto passare da una logica operativa a una più strategica, basata su segnali, comportamenti e relazione continua.

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Key steps

01

Centralisation of social data

02

Segmentazione dinamica attivabile in tempo reale

03

Dynamic segmentation that can be activated in real time

Data and activations working together

A single, activatable database

A common platform for all communications

Communications are more relevant

Messages based on behaviour and preferences

Faster processes

Campaigns and flows launched more quickly

And the results?

-75%
Time-to-market for launching campaigns
17,7%
Redemption on Behavioural Clusters
90%
Unified and activatable user profiles

What can you learn from this story?

  • Growth alone is not enough, processes and tools must evolve too.
  • A good CRM is not just technical: it must be data-driven, targeted, and sustainable.
  • Segmentation + multilingual capabilities + automation = effective international expansion.

Other case studies

  • Elah Dufour Novi

    “The flexibility of the platform allowed us to refine the customer journey even while the project was underway, achieving results we consider outstanding — both in terms of consumer feedback and as confirmation of our company’s commitment to improving the way we communicate with our audience.”

    Marco Martelli - Digital Communication Manager per Elah Dufour Novi

  • Agrieuro

    “With the introduction of magnews, we can rely on a robust Marketing Automation platform to implement the Email Marketing strategy best suited to our business. In addition, we are able to deliver highly personalized messages to our users through targeted Web Display campaigns.”

    Giacomo Pompei - Digital Project Manager di Agrieuro

  • Costa Edutainment

    "The adoption of the Magnews platform has been essential to the success of our project. Today, we are able to integrate data from different touchpoints into a single marketing technology, allowing us to act in a targeted and personalized way while optimizing our results."

    Alan Bittner - Digital Manager di Costa Edutainment

  • CAREL

    "Our collaboration with Palabra and the implementation of magnews technology have enabled us to optimize our Email Marketing and Automation strategy, significantly improving both contact integration and lead qualification. This has led to a tangible increase in the effectiveness of our lead generation activities. The new data structure and the ability to personalize content based on user profiles have enhanced both our operational efficiency and the performance of our marketing campaigns."

    Elena Gobbi - Content & Media Coordinator di Carel Industries S.p.A.

  • Città Del Sole

    "Magnews technology helped us integrate all the data coming from our website and POS management systems in a simple and efficient way, both for customers and in-store staff. Today, we can finally provide our customers with truly relevant and personalized content."

    Anna Minoli - Marketing & Digital Manager di Città Del Sole

  • Telethon

    "Marketing automation workflows allow us to improve the engagement experience with both leads and donors throughout every stage of the journey. Email marketing automations also bring extraordinary efficiency to the overall process"

    Tommaso De Santis - Direct Marketing di Fondazione Telethon

Do you want to see how it works?

Discover how the platform can adapt to your way of working and support your operations, from channel management to communication automation.

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