WhatsApp Automation?
Check!

WhatsApp, one of the most widely used channels globally, is one of the most direct ways to reach, engage and retain customers. With magnews, you can incorporate WhatsApp Automation into your strategy.

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When you need immediacy, WhatsApp Automation is what you need

Include notifications, reminders, conversations and service messages in your workflows, without having to manage them separately.

WhatsApp Marketing Automation works within campaigns, customer care and automations in a way that is faster, more consistent and more useful for the recipient.

Use cases

There’s more than one way to use WhatsApp

Personalised offers

Abandoned trolleys

FAQ

Customer service chatbots

OTP

Order confirmations

Tracking

Shipping updates

Reminders

Magnews solutions

What you can actually do

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Integrate it into your campaigns

Promotions, news, personalised offers, dedicated content: WhatsApp can become an additional touchpoint within your campaigns, coordinated with your other channels rather than managed separately.

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Incorporate it into automated workflows

Welcome messages, abandoned trolleys, post-purchase communications, loyalty schemes, reminders: when immediacy is key, WhatsApp becomes part of the customer journey and reinforces the messages that really need to get through.

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Manage the requests that matter more effectively

FAQs, recurring requests, confirmations, tracking, OTPs, reminders: there are communications that need to be swift and well-managed. With WhatsApp Automation, you make contact more direct and lighten the team’s workload.

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Understand what’s happening

After sending, monitor interactions and conversions and understand which messages work best, where the conversation picks up and where it stalls. A clearer view, to optimise without trial and error.

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Concrete features (AI included)

To better route every request.

Q WhatsApp Catch reads incoming messages, understands what the contact is requesting, and automatically routes them into the most appropriate workflow.

Less manual work, fewer unnecessary steps, and greater continuity in the conversation.

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Channels

When channels work together, it shows

Email, SMS, RCS, WhatsApp, surveys, landing pages, pop-ups and custom channels: every touchpoint becomes part of the same flow and follows the same logic.

Don’t just send messages — build more consistent journeys from the very first interaction.

  • Email

    Create and send personalized, dynamic emails that are easy to design and optimized to maximize results and performance.

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  • SMS

    Send direct, immediate messages with high open rates to quickly reach every contact at the right moment.

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  • RCS

    Turn messaging into interactive experiences with RCS chats for more engaging, action-driven communications.

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  • WhatsApp

    Enable direct, personalized conversations with your contacts by integrating messages, automation and notifications into a single channel.

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  • Survey

    Collect feedback and valuable data from your contacts with customized surveys to better understand your audience and improve communication.

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  • Landing page

    Create landing pages and forms to acquire new contacts, collect information and turn every visit into a conversion opportunity.

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  • Pop-ups

    Engage visitors while they browse with personalized pop-ups and banners, showing the right message at the most effective moment in their journey.

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  • Custom channels

    Integrate custom channels and touchpoints to adapt the platform to your needs and manage every communication in a flexible way.

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Do you want to see how it works?

Discover how the platform can adapt to your way of working and support your operations, from channel management to communication automation.

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