Cafe Twin: growing internationally also means communicating better

When the community expands and markets grow, sending more emails isn’t enough. For Cafe Twin, switching to magnews helped bring order to data, manage multilingual communication, and build more relevant flows without losing brand consistency.

In partnership with

Logo_Partner_Eleonora Marconi
Loghi_Case_Cafe Twin 1

How It Started

Initial platform not suitable for supporting international growth

Language data to be collected and managed more accurately

Email marketing still too promotional and not structured enough

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“Magnews allows us to say the right thing, to the right person, at the right time, wherever they are.”

 

ALESSANDRO PALORI

CO-FOUNDER AT CAFE TWIN

A stronger strategy, with an international community at its core

The work started from a simple point: treating language as a strategic data point. From there, Cafe Twin was able to rethink its welcome flow, abandoned cart, and campaigns with a more coherent, more segmented approach, closer to the community’s real interests.

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Key steps

01

Raccolta del dato lingua fin dall’iscrizione

02

Welcome and cart flows redesigned

03

More useful segmentation based on user interests

Data in service of strategy

More effective welcome flow

More organized, more relevant, in the right language.

Evolved abandoned cart

More dynamic, more contextual, more conversion-oriented.

Stronger community-based segmentation

Based on data about users’ real interests.

And the results?

+185%
evenue from automated flows
+156%
revenue from abandoned cart
+85%
revenue from newsletters and DEM

What can you learn from this story?

  • When expanding across markets, language must be properly managed from the start.
  • Flows work better when they follow context and behavior.
  • Better data leads to more relevant messages and better results.

Other case studies

  • Elah Dufour Novi

    “The flexibility of the platform allowed us to refine the customer journey even while the project was underway, achieving results we consider outstanding — both in terms of consumer feedback and as confirmation of our company’s commitment to improving the way we communicate with our audience.”

    Marco Martelli - Digital Communication Manager per Elah Dufour Novi

  • Agrieuro

    “With the introduction of magnews, we can rely on a robust Marketing Automation platform to implement the Email Marketing strategy best suited to our business. In addition, we are able to deliver highly personalized messages to our users through targeted Web Display campaigns.”

    Giacomo Pompei - Digital Project Manager di Agrieuro

  • Costa Edutainment

    "The adoption of the Magnews platform has been essential to the success of our project. Today, we are able to integrate data from different touchpoints into a single marketing technology, allowing us to act in a targeted and personalized way while optimizing our results."

    Alan Bittner - Digital Manager di Costa Edutainment

  • CAREL

    "Our collaboration with Palabra and the implementation of magnews technology have enabled us to optimize our Email Marketing and Automation strategy, significantly improving both contact integration and lead qualification. This has led to a tangible increase in the effectiveness of our lead generation activities. The new data structure and the ability to personalize content based on user profiles have enhanced both our operational efficiency and the performance of our marketing campaigns."

    Elena Gobbi - Content & Media Coordinator di Carel Industries S.p.A.

  • Città Del Sole

    "Magnews technology helped us integrate all the data coming from our website and POS management systems in a simple and efficient way, both for customers and in-store staff. Today, we can finally provide our customers with truly relevant and personalized content."

    Anna Minoli - Marketing & Digital Manager di Città Del Sole

  • Telethon

    "Marketing automation workflows allow us to improve the engagement experience with both leads and donors throughout every stage of the journey. Email marketing automations also bring extraordinary efficiency to the overall process"

    Tommaso De Santis - Direct Marketing di Fondazione Telethon

Do you want to see how it works?

Discover how the platform can adapt to your way of working and support your operations, from channel management to communication automation.

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