Survey?
Check!
With magnews, you can gather feedback, use surveys to measure customer satisfaction, and turn responses into concrete actions, without separating customer listening from marketing.
Close the loop with surveys
Many brands stop at customer acquisition or the first purchase. The problem is that everything that happens afterwards (satisfaction, warning signs, needs, expectations) is often overlooked.
Measuring customer satisfaction serves precisely this purpose: to understand what works, what doesn’t, and where to intervene throughout the customer journey. With magnews, it’s not just a collection of responses: it becomes a useful channel for listening to customers and immediately activating campaigns, segments and workflows.
Use cases
It’s not just a question. It’s a touchpoint
Surveys work when you use them at the right moments!
Post-purchase feedback to identify areas for improvement
CSAT and NPS measurement throughout the customer journey
Identifying dissatisfied customers
Engaging brand ambassadors and satisfied customers
Post-service or post-event feedback
Collecting preferences and interests
Churn surveys to understand why a customer is leaving
Validating new products
Segmentation based on responses
Magnews solutions
What you can actually do
Activate surveys within automated workflows
Post-purchase, onboarding, re-engagement: surveys are integrated into workflows and triggered when needed. Responses trigger actions; they don’t just sit there.
Collect feedback seamlessly
You can embed questions directly into messages, without taking the user out of the workflow. More responses, fewer unnecessary steps.
Turn responses into useful data
Every response enriches the contact’s profile and updates segments and clusters. You don’t just collect data: you put it to work straight away.
Take action at the right moment
Satisfied customers, detractors, weak signals: understand what to do and when to do it. From retention to advocacy, it all starts with what they tell you.
Concrete features (AI included)
When working in marketing automation, the point isn’t to have more features — it’s to have the right ones, in one place.
With magnews Q, AI becomes part of your daily activities: helping you write, segment, interpret signals and evolve workflows without adding complexit
Channels
When channels work together, it shows
Email, SMS, RCS, WhatsApp, surveys, landing pages, pop-ups and custom channels: every touchpoint becomes part of the same flow and follows the same logic.
Don’t just send messages — build more consistent journeys from the very first interaction.
Do you want to see how it works?
Discover how the platform can adapt to your way of working and support your operations, from channel management to communication automation.
You are a