From customer to brand ambassador

The final step of the Customer Journey: always be by your customer’s side. Create a solid and long-lasting relationship so that you will always be the one the customer chooses. Except the journey does not end here.

Boost Retention and prevent customer abandonment

Anticipate who is thinking of leaving you

A lost customer is costly because it can be extremely expensive to acquire a new one. Having a tool that will anticipate the probability of abandonment will enable you to activate re-engagement actions ahead of time. Maintain an ongoing relationship that is valuable for you and for your customers.

Recapture the interest of inactive customers

Create effective win-back actions

The secret to a reactivation campaign is to have relevant data readily available. Know the channel, the magnet, the content and the moment in which to offer exactly what your inactive customers want in order to regain their trust.

Grow your cadre of ambassadors

Inspire the loyalty of all your customers

Moments of loyalty are what define the value of your brand. Your customer is looking for a unique experience. You have to know how to make it happen. From a customer, you create an ambassador; from one tree, you create a forest.

Success stories

Every project has its own story behind strategy, creativity, technology and realization. We work hard to create unique and effective Customer Journey. Our results speak for themselves. 

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A collection of the informational materials and projects that we have developed, presented in the form of E-books. The digital library on the world of the Customer Journey.

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MagNews is our Customer Journey Platform developed to design, implement and manage unique Customer Journeys, thanks to a user-friendly and immediate interface.